Accountability, transparency key to making privatization work for citizens

The key to making privatization work is the accountability produced by a clear, quality contract.

Such an agreement allowed Indiana Gov. Mitch Daniels to cancel a $1.34 billion contract with IBM Corp. to automate the application process for several supplemental government programs, including food stamps and Medicaid.

The Associated Press reports that Daniels said the company "did not make satisfactory progress to improve services."